Terms and Conditions
The following terms and conditions apply to all services provided by Slick Lizard Limited (Slick Lizard) to the Client.
The Client: The company or individual requesting the services of Slick Lizard.
Slick Lizard: Primary designer & developer.
The Project: Web design, hosting, management and maintenance services being provided to the Client by Slick Lizard
Project Completion: Completion of components outlined in project breakdown.
Launch: Upload to the server or release of materials to the Client.
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
Slick Lizard will carry out work only where an agreement is provided either by email, telephone, mail or fax. An ‘order’ is deemed to be a written or verbal contract between Slick Lizard and the client, this includes telephone and email agreements.
Please ensure that you read the project design, breakdown, quote and terms & conditions properly and that all details of the work are included, understood and mutually agreed on.
Unless otherwise agreed upon with the client, the timescale for completion of work may vary and can take from 1 to 6 months after approval of design and plan, depending on the scale of the work. Time-frames for the project will be discussed with the client, before the project commences. Slick Lizard will do their best to complete the project as soon as reasonably possible.
For a high standard of quality to be produced, please allow sufficient time for the project to be completed.
During the project, Slick Lizard will require the Client to provide website content; text, images, movies and sound files. Slick Lizard is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that the Client’s work is completed at the time arranged.
This is why we ask that the Client provides all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
If you agree to provide us with the required information and subsequently fail to do within one week of project commencement, we reserve the right to close the project and the balance remaining becomes payable immediately.
Please Note: Text content should be delivered as a Microsoft Word or Google Doc, email or similar document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.
Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Slick Lizard to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.
Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Slick Lizard cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The website, graphics and any programming code remain the property of Slick Lizard until all outstanding accounts are paid in full, unless provided by the client previously.
Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Slick Lizard remain the copyright of Slick Lizard and may only be commercially reproduced or resold with the permission of Slick Lizard.
Slick Lizard cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
Any additions to the brief will be carried out at the discretion of Slick Lizard and where no charge is made by Slick Lizard for such additions, Slick Lizard accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.
The client agrees to make available as soon as is reasonably possible to Slick Lizard all materials required to complete the site to the agreed standard and within the set deadline.
Slick Lizard will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Slick Lizard will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.
Slick Lizard will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
Slick Lizard will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e. if the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non-payment will result in legal action being taken if necessary.
Database, Application and E-Commerce Development
Slick Lizard cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Where applications or sites are developed on servers not recommended by Slick Lizard, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the client’s responsibility to provide a suitable testing environment which is identical to the final production environment.
The client is expected to test fully any application or programming relating to a site developed by Slick Lizard before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, Slick Lizard will endeavour (but is not obliged) to correct these issues to meet the standards of function outlined in the brief.
Client accounts fees are charged on a domain by domain basis, a single domain equates to one hosted account, sub-domain can be unlimited but we reserve the right to limit the use of sub-domains if they are abused or exceed the limits of storage we provide on our VPS.
Slick Lizard takes extreme steps to maintain system integrity. However, Slick Lizard shall not be held responsible for loss of data due to any cause. To ensure the highest level of data protection, Slick Lizard recommends that ALL information be backed up on your own computer. As with any data that you hold a high importance to, it should be in more than one location at all times. All Slick Lizard data backups are designed against hardware failure not customer user error. Our hosting take backups onto a separate hard drive within the server on a daily basis but we cannot guarantee backups will work properly. This should protect data in most eventualities but we cannot guarantee to get your data back should data be lost for any reason and by using our service you agree to this. We do promise best efforts in dealing with hardware failure and loss of data.
We are not liable for any data loss on our network and clients are responsible for taking appropriate backups and ensuring the backups are up to date. Any backups we take are taken as a courtesy and we do not guarantee they are up to date or complete.
Charges for services to be provided by Slick Lizard are defined in the project quotation that the Client receives via e-mail or on the Slick Lizard Services page. Quotations are valid for a period of thirty (30) days. Slick Lizard reserves the right to alter or decline to provide a quotation after expiry of the thirty (30) days. Prices quoted are only an estimate, and may be subject to change during the process of design and build. This can be caused by the client choosing to amend any aspect of their requirements or any third party costs which occur beyond Slick Lizard’s control.
Any charges incurred by international payments or international bank transfers are not the responsibility of Slick Lizard. Therefore, any such charges must be paid, by the client, in addition to the amounts invoiced by Slick Lizard. Consequently, Slick Lizard does not accept ‘shared charges’ for international bank transfers or international payments.
For hosting services, we accept direct debit payment only, either monthly or yearly. Where payments are not received, we reserve the right to initially suspend your account and keep control of your domain until all monies owed are paid to us. Where accounts are not renewed and paid for we will initially suspend the account on renewal date and will delete all files 30 days later from our server. This allows customers time to pay money and retrieve their files.
Hosting contracts can be paid yearly or monthly. Should a contract be cancelled by the client no reimbursements are payable by Slick Lizard for time left remaining on the yearly/monthly contract. Notice to cease the contract must be given 30 days prior to renewal date.
Payment of Accounts
Unless agreed otherwise with the Client, full payment for projects is required before work commences.
Payment for services is due by either bank transfer, bank details will be made available on invoices, or by online payment processing to allow for debit and credit card payments.
Invoices will be provided by Slick Lizard before work commences, if paying by bank transfer. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt.
Slick Lizard will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall project development is completed, but before upload to a server or release of the materials to the Client. The client must inform Slick Lizard of any amendments required within 7 days of design completion and within 7 days project development completion. At the completion of the project, such materials will be deemed to be accepted and approved.
Additional Work and Expenses
Please confirm immediately if any changes need to be made to the project breakdown and quote given. Any changes made after approval of the quote, including designs and any other material will incur a further charge.
Any additional work required by the Client on a previously completed project, will be considered as a separate project and will therefore incur charges of its own.
Client agrees to reimburse Slick Lizard for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography, plugins etc.
Slick Lizard makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Mozilla Firefox, Microsoft Edge, Google Chrome, etc.). Client agrees that Slick Lizard cannot guarantee correct functionality with all browser software across different operating systems.
Slick Lizard cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, Slick Lizard reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.
Passing of Rights
Once all amounts due to us from you are paid and cleared you are assigned the rights to use, as applicable, the products and services, including, the web site which includes the text, graphics, animation, audio components and digital components contained within the finished web site, in accordance with these terms and conditions, the Project Agreement and any applicable agreement, terms or licence but no rights of ownership are conveyed unless specifically stated in the Project Contract.
No such rights as described in above will pass until all amounts due to us from you are paid. If you have not paid the invoice in full within 2 months from the date of the invoice you agree that you will forfeit your rights.
The rights to photographs, graphics and any third party items such as source code, always remain the property of their respective owners.
Unless you have our specific written agreement in the Project Contract, all products, including Content Management Systems, interfaces, navigational devices, menus, menu structures or arrangements, icons, help, all operational instructions, scripts, cgi applications, software, programming/source code, and all other components of any source or object computer code that comprises the Website, all literal and non-literal expressions of ideas that operate, cause, create, direct, manipulate, access, or otherwise affect the Content and design elements used or developed and all software, and our products and results of our services remain our property and we retain full ownership rights and all intellectual property rights. You specifically agree not do anything that may in any way infringe upon or undermine our rights, title, or interest in the Website or our products and services. This includes, but is not limited to, any sale, transfer or gift of the whole or of any part of any item, data or anything whatsoever that we own. You fully understand that we may reproduce, reuse, develop and use in any other way we choose, anything within our ownership.
A link to Slick Lizard will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than £5000, a fixed fee of £500 will be applied. The Client also agrees that the website developed for the Client may be presented in Slick Lizard’s portfolio and other marketing material.
If the Client’s website is to be installed on a third-party server, Slick Lizard must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
Slick Lizard cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
Domain Names, Website Hosting & Other Subscription Services
Slick Lizard may purchase domain names, website hosting or other subscription services, on behalf of the Client. Payment and renewal of those domain names, website hosting, and other subscription services is the responsibility of the Client. The loss, cancellation or otherwise of the domain name, website hosting or other subscription services, brought about by non or late payment is not the responsibility of Slick Lizard. The Client should keep a record of the due dates for payment to ensure that payment is received in good time
We may limit or deny your access to support or terminate services if we determine, in our reasonable discretion, that you are acting, or have acted, in a way that results or has resulted in misuse of support or services, or abuse of Slick Lizard team members.
Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for project work completed to the date of first notice of cancellation for payment in full within thirty (30) days.
If the client has paid in advance, no refunds will be issued for the project work which has already been completed to the date of the first notice of cancellation or termination.
Termination of services by the Client, may also incur additional charges, such as: the cost of transferring website hosting, domain names or other services away from Slick Lizard, to another provider.
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.
This Agreement shall be governed by English Law.
Slick Lizard hereby excludes itself, its Employees and or Agents from all and any liability from:
- Loss or damage caused by any inaccuracy;
- Loss or damage caused by omission;
- Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
- Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of Slick Lizard to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid provision.